Faq

Frequently Asked Questions

Ordering & Payment

How can I place an order?
Simply browse our collection of Tops, Skirts, and Shorts, select your desired items, choose the size and quantity, and proceed to checkout. You can pay securely using major credit cards or PayPal.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal. All transactions are processed securely.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options?
We offer standard and express shipping worldwide. Delivery times vary by destination. Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our carrier’s website.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I exchange an item?
For exchanges, please return the original item following our return process and place a new order for the desired item. This ensures faster processing.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping method.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements (bust, waist, hips) to choose your best fit. If you need further assistance, email us at [email protected].
Are your products true to size?
Our Tops, Skirts, and Shorts are designed to fit standard sizing. We recommend checking the specific product measurements as some styles may have a relaxed or fitted cut.
What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page. We restock popular items regularly.

Contact & Support

How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store?
VesnaLada is an online-only store. We do not have a physical retail location.