Refund policy

Refund Policy

At VesnaLada, we are committed to ensuring your satisfaction with every purchase of Tops, Skirts, and Shorts. If you are not entirely satisfied with your order, we offer a straightforward refund process in accordance with applicable consumer protection laws.

Eligibility for Refunds

To qualify for a refund, items must meet the following conditions:

  • Returned within 30 days of the delivery date.
  • Unworn, unwashed, and in original condition with all tags attached.
  • Free from any damage, stains, or signs of use.

We reserve the right to refuse refunds for items that do not meet these criteria.

Non-Refundable Items

The following items are not eligible for refunds:

  • Final sale or clearance items clearly marked as non-returnable.
  • Items damaged due to improper use or care.
  • Gift cards or promotional credits.

How to Initiate a Refund

To start a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions for shipping the item back.
  3. Pack the item securely in its original packaging, including all tags and accessories.
  4. Ship the item to the address provided in our response. We recommend using a trackable shipping service.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs, after verifying the issue.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our refund policy, please reach out to our support team at [email protected]. We are here to help.